1. Knowledge Base
  2. Information Technology Articles

Information Technology Articles

Articles about the products and services the Information Technology team supports.

Categories (11)

Accounts and User Access

Services relating to authentication, access, role-based provisioning, etc.

Computer, Device and Printing Support

Knowledge/Training on services that enable community members to do their day-to-day work, including providing access to enterprise services. Includes network access, user file storage, end-point computing backup solutions, desktop virtualization, computer labs, and printing.

Communication & Collaboration

Knowledge and training for Email, Microsoft Teams, Office 365 and Conference and Meeting Room Scheduling.

Conferencing & Events

Knowledge and training for technology-enhanced communication, coordination, and collaboration services that facilitate the creation, sharing, and exchange of information and ideas within communities of interest. Includes social media.

OneDrive & Network Storage

Knowledge and training to help with accessing shared drives, folders, and files using OneDrive, SharePoint, and onsite storage.

YCCD WiFi, Networking & Infrastructure

Knowledge and training for wired and wireless access, remote access and network configurations.

Teaching and Learning

Knowledge and training for service offerings related to classroom equipment, Canvas support/training and Professional Development Training, (Vision Resource Center).

Enterprise Applications

Knowledge and training services related to Colleague, Webadvisor, and Ellumen, Adobe Acrobat and many more

Telephone and Voicemail

Services related to Telephone systems, new/change/remove, phone maintenance and VOIP training.

Web Content

Knowledge and traing for services related to the mobile application and websites, including content management systems.

Information Security

Knowledge and training for information security, data integrity, and compliance for institutional activities.