Open the Calls Area

• Open the Microsoft Teams desktop app.
• Sign in with your YCCD work account.
• Select Calls from the navigation bar on the left.
• Select the appropriate Calls area:
  • Speed dial: Quickly access frequently used contacts.
  • Contacts: Find and call people in your contact list.
  • History: Review incoming, outgoing, and missed calls.
  • Voicemail: Access voicemail messages available to your account.
  • Dial pad: Enter a telephone number and place a call.

Call a Person

1. Select Calls from the left navigation bar.
2. Select Contacts, or use the search field to locate the person.
3. Select the Audio call button associated with the contact.

Dial a Phone Number

• Open Calls.
• Locate the Dial pad.
• Enter the telephone number using the on-screen keypad or your keyboard.
• Select Call.

Answer or Decline an Incoming Call

When an incoming-call notification appears:

• Review the caller information displayed in the notification.
• Select Answer to accept the audio call.
• Select Decline if you cannot take the call.

Use Controls During a Call

During an active call, the following controls may be available:

• Mute: Turns your microphone off or on.
• Keypad: Opens a keypad for interacting with automated telephone menus.
• Hold: Places the active call on hold.
• Transfer: Sends the call to another person or available destination.
• More: Displays additional calling options available to your account.
• Hang up: Ends the call.

Place a Call on Hold

• During the active call, select Hold.
• When you are ready to continue the call, select Resume.

Transfer a Call

• During the active call, select Transfer.
• If Transfer is not visible, open More actions.
• Search for and select the person who should receive the call.
• Select the available transfer option to complete the transfer.

Review Call History

• Open Calls.
• Select History.
• Review the call information to identify incoming, outgoing, and missed calls.
• Select the appropriate call option next to a person or telephone number to return the call.

Check Voicemail

1. Open Calls.
2. Select Voicemail.
3. Select a voicemail message from the list.
4. Use the available controls to play the message.
5. Review the voicemail transcript if one is provided.

Select a Microphone and Speakers

• In Microsoft Teams, select Settings and more near your profile picture.
• Select Settings.
• Select Devices.
• Review the speaker and microphone currently configured for Teams.
• Select the devices you want Teams to use for calls.

💡 Tips/Troubleshooting:

The Calls area, dial pad, and other calling options may depend on your account’s calling license and YCCD organizational policies.
If the Calls area, dial pad, or another required calling feature is unavailable, contact the YCCD Helpdesk for assistance

The Other Person Cannot Hear You

• Confirm that Mute is not enabled.
• Open Settings and more.
• Select Settings, and then select Devices.
• Confirm that the correct microphone is selected.

You Cannot Hear the Other Person

• Check the volume on your computer, headset, or external speakers.
• Open Settings and more.
• Select Settings, and then select Devices.
• Confirm that the correct speaker or headset is selected.

Quick Reference

• Calls > Dial pad: Enter and call a telephone number.
• Calls > History: Review recent and missed calls.
• Calls > Voicemail: Listen to available voicemail messages.
• During a call > Hold: Temporarily pause the call.
• During a call > Transfer: Send the call to another person.
• Settings > Devices: Select the microphone and speakers used by Teams.

If you cannot access the required calling features or continue to experience problems, contact the YCCD Helpdesk.
Include a description of the issue, any error message displayed, and the troubleshooting steps you have already attempted.