Adding Shared Mailbox to Outlook Desktop version

How do I add a shared mailbox to my Outlook email desktop?
  • Select File in the application
  • Select Account Settings

Image of Account Information window

  • Make sure your staff account is selected and click on Change

Image of select your account to change

  • Select More Settings

Image of select more settings

  • Select Advanced

Image of select Advanced

  • Select Add

Image of select Add

  • Type shared mailbox address and select OK and Apply and OK again

Image of shared mailbox address

  • Select Next on the Exchange Account Setting window
  • Select Done
  • Shared mailbox should show in left panel of application
  • Restart Outlook Desktop Application if needed

We have attached a instruction document you can download with the same instructions as above

Below is a link to Microsoft website for more information on

Open and use a shared mailbox in Outlook

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Article ID: 137803
Tue 5/3/22 8:25 AM
Tue 5/3/22 8:51 AM